Terms of service

Terms of Service

Last updated: 7 September 2026

This website is operated by [ADD REGISTERED BUSINESS NAME] under the brand name Glow Vibe. Throughout these Terms, “Glow Vibe,” “we,” “us,” and “our” refer to the business operating this website.

By visiting our website, placing an order, or using any of our services, you agree to these Terms of Service. Please read them carefully before using the website.

If you do not agree with these Terms, please do not use the website or place an order.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order on this website.

If you are using the website on behalf of another person or organisation, you confirm that you are authorised to accept these Terms on their behalf.

2. Product Information

We make reasonable efforts to display accurate product descriptions, ingredients, images, colours, quantities, prices, and availability. However, colours and appearance may vary slightly depending on your screen, lighting, packaging updates, or manufacturing batch.

Minor variations that do not materially affect the product’s identity, quantity, safety, or intended use will not necessarily be considered defects.

We may update product information, packaging, pricing, or availability when reasonably necessary. Changes will not affect orders already accepted unless required for safety, legal compliance, or with your agreement.

3. Personal-Care Disclaimer

Glow Vibe Silk Body Oil is a cosmetic personal-care product intended for external use only. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences may vary depending on skin type, application, frequency of use, and other personal factors. Product descriptions, testimonials, photographs, and customer experiences do not guarantee identical results for every person.

Review the ingredient information before use and perform a patch test on a small area of skin. Stop use if irritation occurs. Consult a qualified healthcare professional if you have a known allergy, skin condition, are pregnant or breastfeeding, or have concerns about using the product.

4. Orders

Submitting an order does not automatically mean that it has been accepted. An order is accepted when we confirm or dispatch it.

We may place an order on hold or cancel it if:

  • The product is unavailable.
  • The price or product information contains an obvious error.
  • Payment cannot be authorised or verified.
  • The delivery address is incomplete or outside our service area.
  • We cannot confirm a Cash on Delivery order.
  • The order appears duplicated, fraudulent, unauthorised, or intended for resale.
  • Accepting the order would violate applicable law.

If we cancel a prepaid order, the amount paid will be refunded to the original payment method.

5. Cash on Delivery Orders

Cash on Delivery may be available for eligible orders and delivery locations. COD availability is not guaranteed for every customer, order, or PIN code.

By placing a COD order, you confirm that the name, phone number, and delivery address provided are correct and that you intend to accept and pay for the shipment.

We may contact you by telephone, WhatsApp, or SMS to confirm your COD order. Orders that cannot be verified may be placed on hold or cancelled.

Repeated refusal of confirmed COD shipments, false orders, or repeated failed deliveries may result in COD being unavailable for future orders. We may ask such customers to use prepaid payment, where permitted by law.

6. Prices and Payments

Product prices are displayed in Indian Rupees unless otherwise stated. Applicable taxes and delivery or COD charges will be displayed at checkout before you submit the order.

We may change prices and promotional offers at any time. A price change will not affect an order already accepted, except where the displayed price was clearly incorrect.

Online payments are processed through third-party payment providers. Your use of their payment services may also be subject to their respective terms and privacy policies.

7. Discount Codes and Promotions

Discount codes, bundle offers, free gifts, and promotional prices are subject to their stated eligibility requirements and validity periods.

  • Only one discount may be used per order unless stated otherwise.
  • Discounts cannot be exchanged for cash.
  • Promotions may be limited by quantity, customer, date, or availability.
  • A free gift may need to be returned if the related order is refunded.
  • Promotions cannot be applied retrospectively to completed orders.

We may cancel a discount or promotional order involving misuse, manipulation, an obvious technical error, or fraudulent activity.

8. Shipping and Delivery

Delivery estimates are provided in good faith but are not guaranteed delivery dates. Delivery may be affected by courier delays, weather, public holidays, incorrect addresses, regional restrictions, or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active phone number. Please contact us promptly if your information needs to be corrected.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer. However, this does not limit your rights where a delay or delivery failure is caused by us or our service providers.

9. Cancellations, Returns and Refunds

Cancellations, returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Orders may generally be cancelled before packing or dispatch. Once dispatched, cancellation may no longer be possible.

Nothing in these Terms removes any right or remedy available to you under applicable consumer-protection law, including in relation to damaged, defective, unsafe, incorrect, or materially misrepresented products.

10. Reviews and User Content

If you submit a review, photograph, testimonial, comment, or other content, you confirm that:

  • The content is based on your genuine experience.
  • You have the right to submit it.
  • It does not violate another person’s rights.
  • It is not unlawful, misleading, abusive, defamatory, or fraudulent.

You grant us a non-exclusive, royalty-free permission to display, reproduce, format, and use submitted content for operating and promoting Glow Vibe, subject to applicable law and our Privacy Policy.

We may remove content that violates these Terms, but we are not required to publish every submission.

11. Acceptable Use

You must not use this website to:

  • Break any applicable law or regulation.
  • Submit false, fraudulent, or unauthorised orders.
  • Attempt to gain unauthorised access to the website or its systems.
  • Upload malware, harmful code, or automated attacks.
  • Collect another person’s information without permission.
  • Copy, scrape, reproduce, or commercially exploit website content without authorisation.
  • Interfere with the website’s security, operation, or availability.

We may restrict access or cancel affected orders where we reasonably believe the website is being misused.

12. Intellectual Property

Unless otherwise stated, the Glow Vibe name, branding, website design, product photographs, graphics, videos, written content, and other materials are owned by or licensed to us.

You may access the website for personal and non-commercial shopping purposes. You may not reproduce, modify, distribute, sell, republish, or commercially use our materials without prior written permission.

13. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, courier companies, social-media platforms, and analytics services.

Third-party services are governed by their own terms and policies. We are not responsible for independent third-party websites or services that we do not control.

14. Website Availability

We aim to keep the website accurate, secure, and available, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for maintenance, security, updates, or circumstances outside our reasonable control.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Glow Vibe will not be liable for indirect or consequential loss arising from misuse of the product, use of the website, unauthorised third-party activity, or circumstances outside our reasonable control.

These limitations do not apply where liability cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, defective goods, negligence where legally applicable, or your mandatory consumer rights.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses, liabilities, or reasonable expenses caused by your unlawful use of the website, fraudulent activity, or material violation of these Terms.

17. Privacy

Our collection and use of personal information are explained in our Privacy Policy, which forms part of these Terms.

18. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices, or legal obligations. The revised Terms will be posted on this page with an updated date.

Changes will apply from the date they are published and will not unfairly alter an order that was already accepted.

19. Governing Law and Disputes

These Terms are governed by the laws of India. Courts with jurisdiction over [ADD CITY AND STATE] will have jurisdiction, subject to any rights customers have to approach a competent consumer commission, court, or other authority under applicable law.

Before starting formal proceedings, you may contact us so that we have a reasonable opportunity to resolve the concern.

20. Severability

If any part of these Terms is found to be unlawful or unenforceable, that part will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

21. Contact Information

Questions, complaints, or notices regarding these Terms can be sent to:

Registered Business Name: [ADD REGISTERED BUSINESS NAME]
Brand: Glow Vibe
Proprietor/Authorised Representative: [ADD NAME]
Email: support@yourdomain.com
Phone/WhatsApp: +91 XXXXX XXXXX
Business Address: [ADD COMPLETE BUSINESS ADDRESS]
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST